jilil Terms & Conditions
Please read these terms carefully before using the jilil platform. By registering an account or using any service, you are considered to have agreed to all of these terms.
jilil is an online casino and betting platform that provides various gaming services for players in Bangladesh. The terms below govern the overall use of the platform, account management, financial transactions, bonuses and promotions, and responsible gaming policies.
Section 1 — Definitions and Applicability
1 Key Definitions
The following terms are used with specific meanings throughout these terms and conditions:
- "Platform" — refers to jilil's website, mobile site, and all associated services.
- "User" or "You" — the person who has registered or is using the platform.
- "Account" — the user's registered profile and wallet.
- "Bonus" — any additional credit or benefit provided by jilil.
- "Real Money" — actual Bangladeshi Taka deposited by the user.
- "Bet" — money placed to participate in a game or event.
2 Scope of Applicability
These terms and conditions apply to all jilil services — casino games, sports betting, live dealer games, fishing games, and any future services. By using the platform, our Privacy Policy and Responsible Gaming Policy also come into effect alongside these terms.
Section 2 — Account Registration and Eligibility
3 Age Requirement and Eligibility
To open an account at jilil, you must be at least 21 (twenty-one) years of age. No person under this age may use the platform. Proof of age may be requested at any time, and failure to provide it may result in account suspension.
To open an account, you must meet the following conditions:
- You must be at least 21 years of age.
- You must register under your own name and with accurate information.
- Each person may operate only one account.
- The contact information provided must be active and accurate.
4 Providing Accurate Information at Registration
Providing complete, truthful, accurate, and up-to-date information when creating an account is mandatory. If you register with false or incomplete information, jilil reserves the right to close the relevant account at any time without prior notice, and any bonus balance in that account may be forfeited.
If any personal information changes (phone number, payment method, etc.), the user must notify the support team immediately.
5 Account Security
You are solely responsible for keeping your login credentials (username and password) completely confidential. jilil will never ask for your password via email or chat. If you suspect unauthorised access, contact support immediately. jilil will not be liable for any loss resulting from third-party use of your account.
Section 3 — Financial Transaction Policy
6 Deposit Rules
The payment methods currently accepted at jilil are: bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount for each method is ৳500 (five hundred taka).
- Deposit transactions are generally processed automatically.
- All deposits must be made from an account registered in the user's own name.
- Deposits from third-party accounts are not accepted and such transactions may be returned.
- If your account is not credited after a deposit, contact support immediately.
7 Withdrawal Rules
The minimum withdrawal amount for any method is ৳500 (five hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. However, if identity verification or an account review is required, this may be delayed.
- Withdrawals must be made using the same method used for the deposit.
- Withdrawals may be held until proper identity verification is completed.
- If fraud or unusual activity is suspected, withdrawals will be subject to investigation.
- Winnings earned from bonuses must meet the applicable wagering requirements before withdrawal.
8 Currency and Conversion
All transactions on the jilil platform are conducted in Bangladeshi Taka (BDT / ৳). For transactions in foreign currencies, the conversion rate of the banking intermediary may apply, and jilil will not be liable for any such additional charges.
Section 4 — Bonus and Promotion Policy
9 Welcome Bonus
New members at jilil receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 adds a ৳1,200 bonus for a total balance of ৳2,200. Depositing ৳34,000 or more earns the maximum ৳20,000 bonus for a total balance of ৳54,000.
Conditions for bonus activation:
- The bonus applies to the first deposit only.
- A 10x wagering requirement applies to the bonus amount.
- Wagering is calculated on the bonus amount only, not the combined deposit and bonus. Example: ৳1,200 bonus × 10 = ৳12,000 in bets must be completed.
- Bets placed on certain games or categories may not count toward the wagering requirement.
10 General Terms for Promotions and Offers
jilil may run various promotional offers from time to time. Each offer will have its own applicable terms, which will be stated in the offer description. The general rules are:
- Each promotion must be used within its specified time limit.
- Bonus abuse through multiple accounts is strictly prohibited.
- If bonus abuse is proven, the account may be suspended and the bonus cancelled.
- jilil reserves the right to modify or cancel any promotion.
11 VIP Program
jilil's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. A regular weekly cashback applies at each tier:
- Bronze tier — up to 0.2% weekly cashback.
- Silver tier — up to 0.4% weekly cashback.
- Gold tier — up to 0.6% weekly cashback.
- Platinum tier — up to 0.8% weekly cashback.
Advancement through VIP tiers depends on the player's continued activity and participation on the platform. Contact support for details on cashback calculations and applicability.
Section 5 — Prohibited Activities
12 Strictly Prohibited Activities
The following activities are strictly prohibited on the jilil platform:
- Creating or operating multiple accounts.
- Abusing bonuses or engaging in deliberate bonus hunting.
- Money laundering or transacting funds from illegal sources.
- Placing bets using computer programs, bots, or automated software.
- Fraud, deception, or any attempt to gain an unfair advantage.
- Attempting unauthorised access to another user's account.
- Exploiting technical errors on the platform — if such an incident occurs, reporting it to support immediately is mandatory.
13 Consequences of Violations
If any of the above prohibited activities are detected, jilil may suspend or permanently close the account without notice, cancel all bonuses and bonus-related earnings, and notify law enforcement if necessary. In such cases, whether any real money balance in the account is returned will depend on the outcome of the investigation.
Section 6 — Service Availability and Liability
14 Service Availability
jilil endeavours to keep the platform running as continuously as possible. However, temporary interruptions may occur due to maintenance, technical issues, internet disruption, or third-party software problems. jilil will not be liable for any loss caused by such interruptions.
15 Technical Errors
If a technical error in a game results in an incorrect outcome or an abnormal payout, jilil reserves the right to void or correct that transaction. In such cases, the rules of the relevant game provider will apply. Any winnings incorrectly displayed due to an error will not be considered final.
16 Limitation of Liability
jilil is not liable for any indirect losses, loss of income, or missed financial opportunities. Every bet or game carries the possibility of winning or losing, and this is entirely normal. jilil does not guarantee any specific winnings or outcomes.
Section 7 — Privacy and Data Protection
17 Use of Personal Information
Personal information provided at registration on jilil is used solely for account management, transaction verification, fraud prevention, and customer service purposes. Personal information is not sold or shared with third parties. For more details, please read our Privacy Policy.
18 SSL Encryption and Security
All data transfers on the jilil platform are secured through SSL encryption. Users' financial information, payment details, and personal data are stored on secure servers. However, no method on the internet is 100% secure, and users are also responsible for keeping their own devices and login credentials safe.
Section 8 — Responsible Gaming
19 Responsible Gaming Policy
jilil believes that gaming should be a source of entertainment, not a source of problems. Gaming on the platform is permitted only for those aged 21 and above. We encourage all players to play safely and in moderation.
jilil provides players with the following options:
- The ability to set deposit limits.
- The option to request a temporary or permanent account suspension.
- Access to activity history to review gaming habits.
- The ability to seek assistance through support if signs of problematic gaming appear.
Visit our Responsible Gaming page for more details.
Section 9 — Dispute Resolution and Changes to Terms
20 Dispute Resolution Process
If you have any dispute or complaint, please first contact jilil's support team — available 24/7 via live chat or email at: [email protected]. The support team will try to resolve the issue as quickly as possible.
If the issue cannot be resolved through support, both parties will attempt to reach a resolution through discussion. In disputes concerning game outcomes, the logs of the relevant game provider will be treated as final evidence.
21 Policy on Changes to Terms
jilil may amend or update these terms and conditions at any time. For significant changes, an attempt will be made to notify users through their registered contact details. Continued use of the platform after any changes will be taken as acceptance of the new terms. Always refer to this page for the latest terms and conditions.
22 Account Closure Process
If you wish to close your account yourself, you may contact support. It is recommended that you withdraw any withdrawable balance before closing your account. Once an account is closed, a request to reopen it can also be made through support.
jilil also reserves the right to close an account for the following reasons:
- Serious breach of the terms and conditions.
- Suspicious or fraudulent activity.
- Providing false information at registration.
- Long-term inactive account (prior notice will be given where applicable).
Section 10 — Support and Contact
23 Customer Service
jilil's support team is available 24 hours a day, 7 days a week in both Bengali and English. You can get in touch through the following ways:
- Live Chat — available directly on the platform, 24/7.
- Email — [email protected]
For any questions or clarification regarding the terms and conditions, please contact us through the channels above. We are always ready to help.
Need more information?
If you have any questions about the terms and conditions, our support team is available 24/7. You can also find answers to common questions on our FAQ page.