jilil's Privacy Policy
This policy provides a complete description of how your personal information is collected, stored, and kept secure on the jilil platform.
Last updated: 2026
Introduction & Scope
jilil is a safe and reliable online casino and betting platform for players in Bangladesh. We believe that every user's personal information is a valuable asset, and handling it with the utmost care is our primary responsibility.
This privacy policy ("Policy") applies to the jilil platform (the website, mobile version, and all related services). By using our website or registering an account, you are considered to have fully accepted the terms of this policy. If you have any objection to any term of this policy, please refrain from using our platform.
We may update this policy from time to time. Any changes will be clearly announced on the website and the "Last updated" date will be revised. For significant changes, we will send a notification to your registered email address.
What information we collect
We are committed to always being transparent with you. Below is a detailed breakdown of what types of information jilil collects.
Identity Information
We collect the information you provide when registering an account. This includes:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Residential address
- National ID card or other identity document details (where applicable)
Financial Information
To process deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket number or bank account details)
- Transaction history (deposit and withdrawal dates, amounts)
- Wallet balance information
All financial information is protected via SSL encryption.
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store:
- Game history and betting records
- Win and loss amounts
- Time spent on the platform
- Bonus and promotion usage records
- VIP points and tier progress
Technical & Device Information
Automatically collected to maintain platform security and performance:
- IP address
- Device type and operating system
- Browser type and version
- Login time and location data
- Cookies and session data
How your information is used
jilil uses your information only for the purposes listed below. Your information is never sold to third parties under any circumstances.
- Account management: To create, verify, and manage your account; to ensure login security and assist with password recovery.
- Payment processing: To receive deposits and complete withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Service improvement: To identify and resolve platform performance, user experience, and technical issues.
- Customer support: To respond to your questions and complaints; to provide 24/7 assistance via live chat and email.
- Promotional communications: To send notifications about bonus offers, promotions, and special deals, subject to your consent.
- Ensuring responsible gaming: To monitor players' gaming behavior and provide support where needed, and to take steps to prevent gambling addiction.
- Fraud prevention: To maintain account security, detect suspicious activity, and prevent fraudulent transactions.
- Legal compliance: To maintain required records under applicable laws and regulations and to provide information to authorities (where applicable).
Cookies & Tracking Technologies
What are cookies and why are they used?
Cookies are small data files stored on your device that improve your browsing experience. jilil uses the following types of cookies:
- Essential cookies: Required for login sessions, payment security, and core functionality.
- Performance cookies: Used to monitor site speed and performance.
- Preference cookies: Store your language and display preferences.
- Analytical cookies: Help review platform usage to improve services.
You can disable non-essential cookies through your browser settings. However, doing so may limit some features.
SSL Encryption Protection
All data transmitted on the jilil platform is secured through SSL (Secure Sockets Layer) encryption technology.
- Your login credentials are encrypted
- Payment information is fully secure
- Third parties cannot intercept data
- Regular security audits are conducted
Information sharing with third parties
jilil never sells your personal information. However, limited information may be shared with trusted third parties in certain cases necessary for operating the service:
Payment Service Providers
Necessary information is shared with bKash, Nagad, Rocket, and banks to verify and complete transactions.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi may process gameplay data.
Technology Partners
Trusted technology providers may access limited data for platform operations, security, and analytics.
Legal Authorities
Where required by court order or legal obligation, or to assist in fraud and criminal investigations, where applicable.
All third-party partners are contractually bound to comply with our privacy standards. They may only use information for specified purposes.
Data retention period
jilil retains your information only for as long as it is necessary or legally required. The retention policy for different types of information is described below:
- Account information: Retained while your account is active and for the legally required period after account closure.
- Financial transaction records: Retained for the period required under applicable financial laws and obligations.
- Gaming history: Retained for the purposes of responsible gaming policies and dispute resolution.
- Cookies and session data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted at the end of their set period.
- Customer support chat logs: Retained for a set period for the purpose of improving your service quality and record-keeping.
If you request account deletion, we will securely erase your information; however, some data may need to be retained for a specified period due to legal obligations.
Your privacy rights
You have several important rights regarding your information at jilil. These are described in detail below:
Right to accessYou may request a copy of all information we hold about you. We will fulfill your request within a reasonable time.
Right to rectificationIf your profile contains incorrect or incomplete information, contact us to have it corrected. Some information can also be updated directly from your account settings.
Right to erasureIn certain circumstances you may request that your information be deleted. However, some data may need to be retained for a set period due to legal obligations.
Right to object to processingYou have the right to object to marketing communications or certain types of data processing. You may unsubscribe from marketing emails at any time.
Right to data portabilityWhere technically feasible, you may request your data in a structured and readable format.
Right to restrict processingIn certain circumstances you may request that the processing of your information be temporarily suspended.
To exercise any of the above rights, please contact our support team. We are available 24/7 via live chat and email. Contact us at: [email protected]
Protection of minors
jilil strictly provides services only to those aged 21 and above. We do not permit minors to register an account or use the platform.
- Age verification is mandatory during the registration process.
- We do not knowingly collect or store any information from minors.
- If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the account.
- If you believe a minor is using our platform, please notify us at [email protected].
Data security measures
Technical Safeguards
- SSL/TLS encryption on all data transmissions
- Passwords stored in encrypted hashes
- Firewall and intrusion detection systems
- Regular security audits of servers and databases
- Two-factor authentication available
Organizational Safeguards
- Staff privacy training and awareness
- Strict access controls — only authorized staff can view information
- Audit logs maintained for all data access
- Confidentiality agreements with third-party partners
- Rapid response procedures for security breaches
While we are committed to ensuring the highest level of protection for your information, it is not possible to guarantee complete security for data transmitted over the internet. If you notice any security concerns or suspicious activity, please notify our support team immediately.
Contact us
You can contact jilil with any questions or concerns about this privacy policy, or to exercise your information rights. Our support team is with you 24 hours a day, 7 days a week.
- Live Chat: Via the live chat option on the website — available 24/7
- Email: [email protected]
- Language: Support is available in Bengali and English
We will process your request as soon as possible. Complex requests related to data protection may take a little more time and may require identity verification.
Your information is secure
jilil is a safe and reliable platform. SSL encryption and fair play are ensured.
Policy Changes and Updates
jilil may review and update this privacy policy from time to time. The policy may be updated due to service improvements, adoption of new technologies, or changes in legal requirements.
- Minor changes: Will be published on the website by updating the "Last Updated" date.
- Important changes: A notification will be sent to your registered email address and clearly announced on the website.
- Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy.
- If you object to the new policy, please contact us to close your account and request deletion of your data.
It is recommended to keep a copy of this policy. If you need a previous version, please contact our support team.
Play safely on jilil
Enter our vast gaming world with your personal information and privacy kept completely secure.
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